Chi Hotel Policy

RECEPTION

Whether you’re an early bird or night owl, we’re open 24/7 and on stand by to assist you!

CHECK-IN/CHECK OUT

- Check-in time is at 3PM (not guaranteed due to high volume of occupancy).

- If you arrive earlier, the receptionist will be pleased to store your luggage until your room is ready.

CHECK-OUT

- Check-out is at 12:00 PM. If you require a later check-out, please contact the receptionist before 11 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee that it would be possible.

- A charge may be applied depending on availability.

- Any delay to check-out will result in an extra night being added to the final bill. - We can accommodate guest luggage complimentary at the reception after check-out time if needed.

LUGGAGE SERVICE & STORAGE

Once you are all packed up and ready to say your goodbye to your paradise. Dial 0 and we are more than happy to help with your luggage. Don't worry, we won't tell anyone about the tears :p

PAYMENT METHODS

You may settle your account with our reception team. We accept Cash payments, Master Card, Visa Card, JCB Card, Union Pay and QR code

GUARANTEE

- To confirm your booking, a valid credit card is required to guarantee your reservation.

EXTRA PERSON

- For a person 13 years of age and older, THB 1,500net per person, per night - this is inclusive of one extra bed and daily breakfast.

- For children 6-12 years old, THB 800net per person, per night- this is inclusive of one extra bed and daily breakfast.

- For children 3 years old and younger, a baby cot is provided free of charge and includes daily breakfast.

CANCELLATION / NO SHOW

- Guarantee and cancellation policy vary based on each rate and promotions.

- No-Show Fee is 100% of the full stay plus tax.

- Early check-out fee is 100% of full stay plus tax.

PET POLICY

- Only dogs or cats are allowed as pets in the Hotel.

- A maximum of 1 pet is permitted per room. Pets shall have a maximum height of 60 centimeters (2 ft.)

- Pets are welcome to stay in our our sharing forepaw-community space and designated areas.

- Pets are allowed only in the rooms in which they are registered.

- Pets are not permitted in the spa.

- Pets should always be kept on a leash and need to be accompanied and supervised within the hotel premises. Leash can be borrowed or purchased at our Reception counter.

- Please make every effort to keep your pets from barking as much as possible. Kindly accept our apologies if we ask you and your paw friend to vacate the lobby area when they have shown signs of aggression and discomfort.

- When your pets want to do any potty actions, please direct them to our designated pet toilet area and please clean up after for everyone’s comfort to avoid the cleaning fee at THB 500- per spot. The pet diapers are available to purchase at our Reception counter.

- As pets owners, you are liable for any damages or injuries that may be caused by your paw friends. Let’s do our part to keep them as happy and friendly as possible. Woof!

SHUTTLE, TRANSFER, CAR & BIKE HIRE

Need help getting around or want to explore the cities on your feet, or if two wheels is more your speed? We can arrange personal transfers, car or bike hire plan for you throughout your trip. Simply let us know!

PARKING

We offer our guests complimentary parking space. And like anywhere else, the car and what’s inside are your responsibility.

YOUR EXPERIENCE

Your experience is most important to us. We would love to hear your feedback during and after your stay. If there’s any problem or concerns arise, we’re here for you!

To stay connected, like and share your experience through our collective platform:

Facebook: Chi Hotels

IG: Chihotels

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BREAKFAST

Our homemade breakfast is serve daily from 7AM to 5PM at Mr. Quinn. As for sustainable zero waste initiatives, we turnt up hybrid style breakfasts. Check our food menu for more information

ROOM SERVICE

We offer our guests complimentary parking space. And like anywhere else, the car and what’s inside are your responsibility.

NIGHT SIP AWAY

Special for our inhouse direct booking guests. You can redeem you welcome sip in house at Tip Toe, our rooftop sundance lounge. The night is always yours and young up there!

BODY, MIND AND SOUL

Check out Bhava Chakra Balancing Rituals for a total revitalisation program. Spa menu can be requested from our reception team.

SMOKING REGULATION

Our rooms are all non-smoking policies. If smoking is your style, please follow our sign for a proper spot.

ADAPTOR AND VOLTAGE

Having problems with the plug sockets? Contact our reception team, they will be handy with adaptor.